As Possify, we prioritize customer satisfaction.
You can find the warranty and service conditions for the products you have purchased below. These conditions have been prepared in accordance with Law No. 6502 on the Protection of Consumers and the relevant legislation. Please review this information carefully before purchasing.
1. Warranty Conditions
• Warranty Period: The POS terminals, printers, and accessories you have purchased are covered by the manufacturer’s warranty. The warranty period varies depending on the product type and starts from the delivery date (generally 1–2 years).
• Warranty Coverage: The warranty covers manufacturing defects that occur under normal usage conditions. Situations not covered by the warranty include: software errors, misuse, physical damage, liquid contact, and unauthorized interventions..
• Cases Not Covered by Warranty:
– Opening or damage to the product packaging
– Repairs performed by third parties
– External factors such as natural disasters, fire, or electrical surges
– Modification of the original software
• Warranty Claim Process: For warranty claims you may contact us with the, invoice, warranty certificate, and defective product. Application: info@possify.com.tr info@possify.com.tr or +90 212 210 70 36The product will be sent to the manufacturer’s technical service, and the repair period is generally 15–30 business days..
2. Service Conditions
• Service Services: We provide technical support and repair services for your products. For out-of-warranty products, pricing is communicated before the service process begins.
Service Duration: After the product reaches us the repair process is generally completed within 7–14 business days. Priority may be given in urgent cases.
•Service Fees: For out-of-warranty services, labor and spare part t fees apply. No service will be performed without customer approval..
• Spare Parts Usage: Only original spare parts are used in all repairs. The use of incompatible parts may void the warranty.
3. Return and Exchange Conditions
Right of Withdrawal: In accordance with Law No. 6502, you may exercise your right of withdrawal within 14 days from the delivery date for unused products with undamaged packaging.
• Exchange: Defective products will be replaced if the fault is confirmed after technical inspection. The exchange process depends on stock availability..
· Return Process: Return requests must be made via email or phone. The product must be sent together with its original packaging and invoice..
· Non-Returnable Products:
– Products damaged due to use
– Products with installed software
– Out-of-stock or special-order products
4. Liability and Notices
· Product Use: Products must be used in accordance with the user manual. Liability is not accepted for damages resulting from improper use.
· Data Loss: Since data loss may occur during repair or software updates, regular backups are recommended.
· Third-Party Services: Third-party services such as software integration are not covered under warranty.
· Legal Notice: These conditions are an integral part of the sales agreement. In case of disputes, Istanbul Courts have jurisdiction.
Contact Information Email: info@possify.com.tr
Phone: +90 212 210 70 36 • +90 212 210 70 37
Mobile: +90 549 820 98 96
Address Halil Rıfat Paşa Mah., Perpa Trade Center B Block Floor:2 No:61, Okmeydanı / Şişli – Istanbul
These conditions are valid as of 2025. Our company reserves the right to make changes when deemed necessary.